Trainings

Managers/owners, supervisors, front line sales persons are the face of any retail organization, since stores serve customers through this work force. Customers perceive and consequently rank or position the retail organization as they are served, hence it is the factor that decides the future of the retail organization whether it will do good business, earn profit, expand as a chain retail store or fail or squeeze day by day and finally closure of the store. Store employees can't serve beyond the level they have been trained, and it is a complete failure just hire and put the untrained employee at front to serve customers, it will be good to say learn through experiments on the customers and at  the price of the future of retail organization, obviously it is an expensive method of getting the employees trained since it risks the future of the retail organization as compare to send the newly hired employee for "Off the job"(Class environment) training then "On the job"(Practical part) training.

Training is important for so many reasons. for which "Retail Consult" has been set to turn an individual in to a retail professional. Training program (Retail Operations Management) has been split in three levels as under;

LEVEL         -1

For Sales Associates Acting/Trainees in the areas of:

Raises the level of Sales Associate/Front line sales force, Retail Knowledge, skills, deliverance, motivation and focus to raise his/her performance in the areas of:

Personal grooming, Attitude Change, Professional thinking, Career focused, Product knowledge, Product handling, Stocking, Shelving, Merchandising, Labeling, Stocking, Stock rotation, FIFO, Shelf life management of different categories, Basics as products, Brands, Assortment & Stock keeping unit knowledge, Category and Subcategory know how, Visual Merchandising, Customer Service, Damage Control, Customer understanding, Customer Service, Control of Shoplifting  etc.etc

Note; above is a preview of prototype module, and each retailer is facilitated against the especially tailored Materials meeting individual requirements, supported by the visual aids, workshop drills and on the job learning assignments

LEVEL         -2

For Department Supervisors Acting/Trainees in the areas of:

Self Management
Team Management: example {Induction-Observation–Inspiration-Training-Delegation-Evaluation-Job Enlargement-Career pull}
Time Management
Software & POS Operation
Fallow-up  of daily, weekly & Monthly budgets/Sales targets
Execution and participation in floor activities & promotions
Report analytics
Area & Task assignment
Developing task of the day
Leading from the front
Creation of Special Assignments
Fallow-up & correction of mistakes
Team Rotation & Cross working
Category Objectives & Visual Merchandising
Daily operations
Care of “TOR”
Receiving & Storing
FIFO/LIFO
Managing Expires, Damages
Managing Shelf life of fresh & Short life long life items
Maintenance of financial productivity
Control of Shoplifting
Customer Service

Note; above is a preview of prototype module, and each retailer is facilitated against the especially tailored Materials meeting individual requirements, supported by the visual aids & workshop drills and on the job learning assignments

LEVEL         -3

For Store Managers, Assistant Managers and Trainee Managers in the Areas of:

STORE MANAGEMENT

People Management

Recruiting & Selecting Store Employees
Socializing and Training New Store Employees
Motivating and Managing Store Employees
Evaluating Store Employees and providing feedback
Compensating and Rewarding Store Employees
Controlling Costs
Reducing Inventory Shrinkage
Detecting and Preventing Shoplifting

Store Layout, Design, Visual Merchandising and Merchandise Management

Store Design and Retail Strategy
Influencing the Customer Buying Behavior
Space Management
Establishing and Meeting Sales Targets, budgets & quotas
Meeting Category Objectives & Marinating Category Performance
Impacting GMROI through Retail Store Mathematics
Visual Merchandising
Atmospherics

Customer Management

Strategic Advantage Through Customer Service
Customer Service Strategies
Customer Evaluation of Service Quality
The Gaps Model for Improving Retail Service Quality

Setting & Observing Service Standards
Meeting and Exceeding Service Standards
Service Recovery

Store Administration

Premises Management
Opening and Closing
Cash Management
Vendor Relations
External Environment

Note; above is a preview of prototype module, and each retailer is facilitated against the especially tailored Materials meeting individual requirements, supported by the visual aids & workshop drills and on the job learning assignments

 “Institute of Modern Retailing”

RetailTrainer@hotmail.com

0302-5438224      0331-6402637